Delivery & Returns – The Kindness Revolution

Delivery and return policy

See below for information about the delivery & returns options in your country.

standard delivery

Standard delivery is a door-to-door service, and is limited to only 10 TKR Dash Packs. Please note we might need to add an additional fee of R20.00 for shipping to outlying areas.

If you are purchasing more than 10 TKR Dash Packs you will need to contact us directly in order to calculate additional shipping fees.

We ship nationally within South Africa, excluding PO Boxes. We do not ship internationally for the time being.

delivery time

Delivery takes between 5-8 working days, 10 in outlying areas, between 8:00am-5:00pm.

Please make sure there is someone present to receive your parcel at the address you stated for delivery.

Please allow up to 24 Hours for processing of your order once payment has reflected prior to shipping.

courier partner

We currently use Fastway couriers as our courier company.

who can sign for my parcel?

The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person – i.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

Can I collect my order myself?

As much as we would like to meet our customers, we are a small business run from our home. We trust you understand that giving out our personal address is not safe practice.

R80.00

returns / exchange policy

Our policy lasts 7 days. If 7 days have gone by since delivery of your TKR Dash Pack, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, all items in the TKR Dash Pack must be unused and in the same condition that you received it. It must also be in the original sealed packaging along with your receipt or proof of purchase.

Non-returnable items: Gift cards, items purchased on sale and/or promotion.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thekindnessrevolution.co.za.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thekindnessrevolution.co.za and we will get back to you.

gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

shipping

To return your product, you should send an email your product to info@thekindessrevolution.co.za with details of the reason for return.
You will be responsible for paying for your own shipping costs for returning your item, unless The TKR Dash Pack was damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.